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Shipping & Delivery

Orders are dispatched within 24 hours or next business day except for personalised items.

All orders are shipped with door-to-door tracking which will be provided to you via email.

Australian standard shipping of 2 to 7 business days. There may be some unforeseen circumstances beyond our control which results to delays or loss of deliveries. We will try our best to assist in tracking until received.

Flat Rate on all orders - $5.95

Orders more than $39.95 - Free shipping.

It is the responsibility of the customer to provide correct delivery address and we will not be liable for lost or undelivered goods as a result of wrong address provided.

Track your Order here 

Returns & Refunds

If you are not happy with your purchase, please get in touch with us at goingecoau@gmail.com to arrange return.


We will refund corresponding amount (excluding tax and shipping fee) once we receive the returned product/s. 


Return shipping cost will be shouldered by the customer.

For products damaged in transit, please advise us through an email attaching photos of the transit damage within 14 days after receiving so we can check and take necessary action.

GoingEco

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